Welcome to Viora Music Player ("Viora," "we," "our," or "us"). This Privacy Policy explains how we collect, use, store, and protect your information when you use the Viora Music Player mobile application, website, and related services, including Viora Cloud Library.
Please read this Privacy Policy carefully so you can understand how your data is handled. By using Viora Music Player, you agree to the practices described in this Privacy Policy.
1. About Viora Music Player
Viora Music Player is a personal audio player that allows users to play, organize, and manage their own audio files. Some features may be available for free and stored locally on your device, while optional paid features may allow you to back up and sync your personal audio library through Viora Cloud Library.
Viora Music Player is intended for private and personal use. Users are responsible for ensuring that they have the legal right to upload, store, and play any audio files they use with the app.
2. Information We Collect
We may collect different types of information depending on how you use Viora Music Player.
2.1 Account Information
If you create an account, subscribe to Viora Cloud Library, or use cloud sync features, we may collect:
- Name, if provided
- Email address
- Account ID
- Login method
- Subscription status
- Storage usage
- Account settings and preferences
2.2 Audio Files and Library Data
If you use Viora Cloud Library, we may process and store the content and information necessary to provide cloud backup and sync features, including:
- Audio files uploaded by you
- File names
- File size and format
- Audio duration
- Cover artwork, if available
- Playlist names and playlist contents
- Favorites, queue data, and library organization
- Metadata such as artist, album, title, genre, and track number, if available
- Sync status and storage usage
Your uploaded audio files are private by default and are used only to provide the Viora Cloud Library service to you.
2.3 Local Device Data
When you use Viora as a local music player, some data may remain only on your device, such as locally imported files, local playlists, playback history, and local settings. This data may not be transmitted to our servers unless you enable cloud backup or sync features.
2.4 Usage and Analytics Data
To improve the app, fix issues, and understand how users interact with Viora, we may collect limited usage and technical information, such as:
- Device type and model
- Operating system version
- App version
- General usage events
- Crash reports
- Performance data
- Approximate region or country based on IP address
- Feature usage, such as playlist creation or cloud sync activity
We use this information to improve app stability, performance, user experience, and product development.
2.5 Payment and Subscription Information
If you purchase a subscription, payment may be processed by third-party platforms such as Apple App Store, Google Play, Stripe, Paddle, Lemon Squeezy, or other payment providers, depending on availability.
We do not directly store your full payment card details. We may receive limited subscription-related information, such as:
- Subscription plan
- Renewal status
- Payment status
- Transaction ID
- Purchase date
- Expiration date
2.6 Customer Support Information
If you contact us for support, we may collect:
- Your email address
- Your message
- Device and app information you provide
- Screenshots or files you voluntarily send
- Support history
We use this information only to respond to your request and improve our service.
3. How We Use Your Information
We use the information we collect to:
- Provide Viora Music Player and Viora Cloud Library
- Allow you to upload, store, sync, and stream your personal audio files
- Save and restore your playlists, library settings, and metadata
- Manage your account and subscription
- Provide customer support
- Improve app performance and reliability
- Fix bugs and diagnose crashes
- Prevent abuse, fraud, unauthorized access, and misuse
- Enforce our Terms of Service and legal rights
- Comply with legal obligations
- Notify you about important service updates, security issues, or policy changes
We do not sell your personal audio files.
We do not use your uploaded audio files to train artificial intelligence models unless we clearly ask for your separate consent.
4. Viora Cloud Library
Viora Cloud Library is an optional paid feature that allows you to upload and store your personal audio library in the cloud.
When you enable Viora Cloud Library, your audio files and related metadata may be uploaded to our cloud infrastructure. This allows you to:
- Access your audio library across devices
- Back up your audio files
- Restore your library if you change or lose your device
- Stream your personal audio files online
- Sync playlists, favorites, metadata, and settings
You are responsible for the files you upload. You must not upload content that you do not have the legal right to store or use.
5. Uploaded Audio Files
Your uploaded audio files remain your content. We do not claim ownership of your audio files.
By uploading files to Viora Cloud Library, you give us permission to store, process, transmit, and make those files available to you solely for the purpose of operating and improving the Viora service.
We do not make your uploaded audio files public unless you choose to use a feature that explicitly allows sharing. If sharing features are introduced in the future, they may be subject to additional terms and restrictions.
Viora is not a public music streaming service, music distribution platform, or file-sharing network.
6. Copyright and User Responsibility
Viora Music Player is designed for private personal audio management. You are solely responsible for ensuring that you have the necessary rights to upload, store, stream, or play any audio files through Viora.
You must not use Viora to upload, store, distribute, or share copyrighted content unless you own the rights or have permission from the rights holder.
We may remove or restrict access to content if we believe it violates copyright law, our Terms of Service, or applicable regulations.
If we receive a valid copyright complaint or legal request, we may take appropriate action, including removing or disabling access to the reported content and, where appropriate, suspending or terminating accounts that repeatedly infringe rights.
7. How We Store and Protect Your Data
We use technical and organizational measures designed to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
- Secure authentication
- Encrypted connections
- Access controls
- Secure cloud storage
- Signed upload and download URLs
- Monitoring for abuse and unusual activity
- Regular security improvements
However, no method of data transmission or storage is completely secure. We cannot guarantee absolute security.
8. Third-Party Service Providers
We may use trusted third-party service providers to help operate Viora Music Player. These providers may process data on our behalf only as necessary to provide their services.
These providers may include services for:
- Cloud storage
- Database and backend infrastructure
- Authentication
- Payment processing
- Crash reporting
- Analytics
- Customer support
- Email delivery
- App distribution
Examples may include Cloudflare, Supabase, Apple, Google, Firebase, payment processors, and other infrastructure providers.
We do not authorize these providers to use your personal data for their own unrelated purposes.
9. Analytics and Crash Reporting
We may use analytics and crash reporting tools to understand app performance and improve user experience.
These tools may collect technical information such as device model, operating system version, app version, crash logs, and general usage events.
We use this information to identify bugs, improve performance, and decide which features need improvement.
10. Advertising
Viora may offer a free version of the app. If the free version includes advertising, third-party advertising partners may collect limited information such as device identifiers, approximate location, ad interactions, and app usage data to display and measure ads.
If Viora offers a paid ad-free plan, users on that plan will not be shown third-party ads inside the app, subject to the specific terms of their subscription.
We will update this Privacy Policy if our advertising practices materially change.
11. Data Retention
We keep your information only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.
If you use Viora Cloud Library, your uploaded files and library metadata may be retained while your account is active or while your subscription allows cloud storage.
If your subscription expires, is cancelled, or remains unpaid, we may limit access to cloud features. We may retain your cloud library for a limited grace period before deletion, as described in our Terms of Service or subscription policy.
You may request deletion of your account and cloud data at any time.
12. Account Deletion and Data Deletion
You may request deletion of your account and associated cloud data by contacting us at:
When you delete your account, we will delete or anonymize your personal information and cloud library data, unless we are required to retain certain information for legal, tax, fraud prevention, or dispute resolution purposes.
Deletion of cloud-stored audio files may be irreversible.
Local files stored on your device are controlled by you and may need to be deleted directly from your device.
13. Data Export
Where technically available, you may request a copy of certain account data or library metadata associated with your Viora account.
Audio file export may be provided by allowing you to download your uploaded files, subject to account status, technical limitations, and applicable law.
14. Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Restrict or object to processing
- Withdraw consent where processing is based on consent
- Request data portability
- File a complaint with a data protection authority
To exercise your rights, contact us at:
15. International Data Transfers
Your information may be processed and stored in countries other than your country of residence. These countries may have different data protection laws.
Where required, we take appropriate measures to protect your information when it is transferred internationally.
16. Children's Privacy
Viora Music Player is not intended for children under the age required by applicable law to use online services without parental consent.
We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, features, legal requirements, or business operations.
If we make material changes, we may notify you through the app, by email, or by posting an updated version on our website.
The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised.
18. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how we handle your data, you may contact us at:
Viora Music Player Email: [email protected]
Website: https://viora.nansha.io
Company/Developer Name: Nansha Digital
